Would You Like Cheese With That?   Leave a comment

Or, OMG, THEY’RE TAKING MY STUFF AWAY!

So, I work in a customer service industry. Customers pay us a monthly bill, they get services based on how much they pay.  When they choose to downgrade their bill due to cost, they get fewer services, or it’s not packaged up, so they pay for certain items a la carte.

Now, I talk to a large percentage of people who think their bills are too high and/or folks who are on limited budgets for whatever reason.

In over 15 years in this industry with two major companies, I have never once spoken to a customer who downgraded their service by their own choice for whatever reason (didn’t use, money was tight, whatever) who then complained that the companies I worked for were taking their stuff away.

Translate that into the MMO scene. Currently, people playing TOR are paying $15/mo for a fully-featured premium service, access to everything.  Soon, people will have the option of going F2P.  They, like the customer I’d speak to at work, can downgrade their service to better meet their needs, and then they will lose access to the features they’re no longer paying for.

I’m gonna all-caps this.  Not so your eyes more easily see this, but because I really do want to shout this at the top of my lungs.

IN THE REAL WORLD, THIS IS HOW THIS SHIT WORKS.  IF YOU DON’T PAY FOR SOMETHING, YOU DON’T GET IT.

If you want the full ride, you pay for it. Simple as that. If you choose to downgrade, then you need accept the limitations of that choice.

STOP WHINING ABOUT THIS.

Seriously, I’m about to buy stock in a dairy farm so I can start making cheese to go with all this whine.

You want to complain about the price? Fine. That’s fair. Other MMOs have a $10/mo full-boat option.  You want to complain about how expensive things are a la carte, again, that’s fair, esp if you compare to other F2P games.   My real life customers can and do expect us to price our services to be able to beat our competition, but for the most part, they do recognize that they don’t get the full ride for free or even at a severe discount.

DON’T EXPECT TO GET THE FULL PREMIUM SERVICE IF YOU’RE NOT PAYING FOR IT.

NO ONE is taking your stuff away. It’s not your stuff if you’re not paying for it.

Look what you CAN get FOR FREE.  LOOK.  Seriously.  TOR is going to give every single player regardless of subscription full access to the entire rich story that was written and crafted by some amazing people.  That glorious story is what has always made TOR different from other MMOs. They’re giving their best feature away… FOR FREE.  In comparison, LotRO makes freeps pay for content beyond certain zones, even if they buy the expansions.  You can’t play two of the cooler classes without buying them.  People are going bananas about the cost of some of their Store prices (Warsteed dye packs, anyone? Poor Sapience had someone bombarding his live chat yesterday asking that question over and over again until the Massively mod finally asked the question to shut the person up).

So, in this case, I do have to say STFU if you’re complaining about losing stuff if you choose to downgrade from a paying subscription.

That’s how this thing works.  Get over it.

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Posted October 25, 2012 by druidsfire in Uncategorized

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